Adjusting the Time Range for a Help Request Report

Help Request reports display context-sensitive help requests received in the past three months. An administrator can adjust the time range to display a shorter or longer date range.

1. Click Reports on the navigation bar of the Management Center.
2. Click Help Request Report.
3. Click Save As.
4. Edit the Report Name and Description, as needed.
5. Click Next.
6. Review the selected columns.
7. Click Next.
8. Click Add Filter.
9. Select Timestamp from the first drop-down menu.
10. Select After from the second drop-down menu.
11. Select a date from the calendar.
12. Click Save.
13. Click Save and Run to view the new report.