Getting Help on the Editor

The Help menu provides access to online help and the Intelligence Hub. You can also quickly identify your product version.

• Choose from the following options:

  If You Want To	Then
  access help files for the Editor	Click the drop-down arrow to the right of the help icon in the Editor. Select Help.
  access the Intelligence Hub	Click the drop-down arrow to the right of the help icon in the Editor. Select Online Support.
  view the Editor version	Click the drop-down arrow to the right of the help icon in the Editor. Select About.

Generating Support Files

Generate files and logs that you can send to support for review in a ticket and troubleshooting purposes, if necessary.

1. Press the drop-down arrow to the right of the help icon in the Editor.
2. Select Generate Support File.
3. Select one or more of the following checkboxes to capture detailed troubleshooting information in a zip file to send to support for troubleshooting:
   • Application configuration files
   • Computer configuration
   • Application logs
   • Version information
   • Include active file and/or Template
4. Press Create File to create the zip file. The filename is prefaced with 'SysInfo_', and the file is stored on the computer desktop.
5. Press OK.