Configuring SAP CRM Web Client for Use with Context-Sensitive Help

Before you can specify a connection between the Server and SAP CRM Web Client, you must activate context-sensitive help within SAP CRM Web Client. The context-sensitive help option is indicated by a question mark (?) in the SAP CRM Web Client user interface. When a user clicks on the ?, any help created for that screen will display. For more information on activating context-sensitive help within SAP CRM Web Client, refer to the SAP CRM Web Client documentation. Context-sensitive help for SAP CRM Web Client is available only through the IC Web Client.

Context-sensitive help allows you to provide end users with quick and convenient access to help via an online performance support system. End users request help from uPerform via a direct link in the SAP CRM Web Client application.

Configuring SAP CRM Web Client to Send a Help Request to the Server

1. Log into SAP CRM via the SAP GUI.
2. Enter the transaction code SR13.
3. Delete any existing entries on the DynamicHelp tab.
4. Click the Save button.
5. Select the PlainHtmlHttp tab.
6. Complete the following fields:

   Field	Description
   Variant	Enter a variant name. Example: YourCompanyHelp
   Platform	Enter a platform. Example: ITS.
   Area	Enter an area. Example: XML_DOCU
   Server Name	Copy the URL from the SR13 PlainHTMLHttp Server Name field from the connection profile you specified in Managing Connection Profiles to the Server. NOTE: This value is generated by the application and is not configurable. Paste the URL into the Server Name field.
   Path	Copy the URL from the SR13 PlainHTMLHttp Server Path field from the connection profile you specified in Managing Connection Profiles to the Server. NOTE: This value is generated by the application and is not configurable. Paste the URL into the Path field.
   Language	Enter the language key. Example: For German, enter DE.
   Default	Select this checkbox if the language specified is the default help language.

7. Click the Save button.
8. Start the SAP Reference IMG using the transaction code SPRO.

   NOTE:

   For more information on the SPRO transaction code, refer to SAP note 1038204.

9. Click Manage Worklist.
10. Click SAP Reference IMG.
11. Select Knowledge Management > Settings in the Application System > Sequence of Enhancements in Customer Name Spaces.
12. Double-click on Sequence of Enhancements in customer Namespace.
13. Select Execute.
14. Restart the SAP CRM Web Application Server.

Continue to the next article Creating A Template.